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FAQ

  • 1. What is Biznet IPTV?

    Biznet IPTV is an interactive TV service that shows the latest entertainment programs with the best 4K quality resolution and can be accessed using The New Biznet Fiber network.

  • 2. What are the available channels on Biznet IPTV services?

    Biznet IPTV provides more than 60 channels, with categories such as Entertainment, Movie, Kids, Education, International, Sports, News, and Local channels.

  • 3. What is Video On Demand (VOD) Menu?

    Video On Demand (VOD) Menu is the menu that gives you access to the wide variety of Video On Demand programs.

  • 4. Can I browse the Internet on Biznet IPTV?

    Yes, Biznet IPTV gives you the convenience of being able to browse the Internet on your television through the Browse menu.

  • 5. Does Biznet IPTV have a guarantee period for Biznet IPTV STB devices purchased by customers?

    Biznet guarantees Biznet IPTV STB devices for a period of one (1) year from since its activation.

  • 6. What would happen if I run Factory Reset?

    By choosing Factory Reset, all personal data and settings will return to the default setting. We recommend doing this if you plan to stop using Biznet IPTV STB or if Biznet IPTV STB is going to be used by other customers.

  • 7. What is Catch Up Feature? And how do I access it?

    By using this catch up feature, customers can freely watch any TV programs within 72 hours.
    While watching the program, customers can slow down or speed up the program part as desired.
    How to access the Catch Up feature:

    • Press the Menu button on the remote control unit and select Catch Up.
    • After entering the Catch Up menu, you can browse the channel and date to select your preferred program.

  • 8. What are the available payment methods that can be used for Biznet IPTV?

    You don't need to worry about the choice of Biznet IPTV's payment method, because we have a large selection of payment methods, such as:

    1. Virtual Account Permata Bank
    2. Virtual Account BCA
    3. Payment via minimart (Indomaret, Alfamart, Alfamidi, Lawson)
    4. Online payment via GO-PAY

  • 9. What should I do if I already made the payment, but the channels are still blocked and the expiration date has not been changed?

    • For Unsubscribed Channels, you can press the blue button on the Remote Control unit (Check Payment Status), and the payment will be verified. You will immediately be able to enjoy your channel services again.
    • If your expired period has not been changed, please select Menu >> My Account >> My Information >> Check Payment Status. The payment will be verified and you will immediately able to enjoy channel services again.

  • 10. How do I use the Personal Recording Feature (PVR)?

    • Plug in an external USB storage drive or an external hard drive to the USB port on the rear side of the decoder (Minimum storage 8 GB).
    • Press the Menu button on your remote control unit and select the Recordings icon. This menu allows you to schedule recordings, check your list of recordings, set manual recording settings, and access PVR settings.

  • 11. How do I use Time Shift TV feature?

    • Time Shift TV feature enables you to Rewind, Pause, or Fast Forward the program you are watching, using play/pause buttons on the remote control units.
    • Time Shift TV feature can be used only when you are watching channels that enable this feature. Channels that enabled this feature will display the Time Shift icon on screen and you can use your remote control unit to access the function.

  • 12. How do I check the program guide?

    • Press the Menu button on your remote control unit and select the Channel Guide icon or press the Guide button on your remote control unit for quick access.
    • You can then browse through channels and program schedules using the arrow keys on your remote control unit to watch LIVE TV, set reminders, record, or to add channels to your favourite list.

  • 13. How do I program my Favorite Channel list?

    • Press Menu button on your remote control unit and select the Channel Guide icon.
    • Select the preferred channel and press the Blue button on your remote control unit to add the channel to your Favorite Channel list, or press the Menu button on your remote control unit and select the Channel Settings icon. You can then add the desired channels to your Favorite Channel list.

  • 14. How do I check my Favorite Channel List??

    Press the Menu button on your remote control unit and select the Favorite Channels icon or press the FAV button on your remote control unit for quick access.

  • 15. How do I block a channel?

    Press the menu button on your remote control unit and select the Parental Settings icon and follow directions.

  • 16. How do I add a reminder for a program?

    • Press the Menu button on your remote control unit and select the Channel Guide icon. You can then browse through channels and program schedules using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.
    • You can also set reminders via the Mini Guide of the channel that you are currently watching. Press the OK button on your remote control unit to access the mini guide, navigate using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.

  • 17. How do I set up my Wi-Fi connectivity?

    Press the Menu button on your remote control unit and select the Menu icon. Access the System Settings menu, switch ON your Wi-Fi connectivity, select preferred network and enter the Wi-Fi password (if prompted).

  • 18. How do I set up my Ethernet connectivity?

    Press the Menu button on your remote control unit and select the Full Menu icon. Access the System Settings menu and select your preferred IP assignment configurations.

  • 19. How do I view the menu in English or Bahasa Indonesia?

    Press the Menu button on your remote control unit and select the Menu icon. Access the Functional Setting menu, select the Menu Language tab and select the preferred language.

  • 20. Can Biznet IPTV STB used on other internet provider networks?

    Press the Menu button on your remote control unit and select the Menu icon. Access the Functional Setting menu, select the Menu Language tab and select the preferred language.

  • 21. How do I watch tutorial video on Biznet IPTV STB?

    You can watch tutorial video on VOD menu, choose Category menu and choose Free VOD

  • 22. How to make payment for Biznet IPTV?

    For your Biznet IPTV payments, you can choose the easiest payment method for you. Click here for Biznet IPTV Payment Methods.